Quality and Performance of the Company in the Czech Republic



Rok publikování 2012
Druh Článek v odborném periodiku
Časopis / Zdroj Acta universitatis agriculturae et silviculturae Mendelianae Brunensis
Fakulta / Pracoviště MU

Ekonomicko-správní fakulta

www http://www.mendelu.cz/dok_server/slozka.pl?id=57208;download=97670
Obor Řízení, správa a administrativa
Klíčová slova quality; performance; financial analysis; cluster analysis; customer satisfaction
Přiložené soubory
Popis Quality management contributes to increasing the performance of an enterprise through the application of such working procedures which ensure in the end the output required by customers. It also ensures the realization of revenues and profi t for the enterprise. Quality is usually studied separately, whereas this analysis is focused on the elimination of confl icts and the resulting costs and ineffi ciencies in the company. Quality can also be seen in the narrower sense as a quality product which focuses on satisfying customer requirements. It is clear that quality management in the enterprise must lead to a quality product and customer satisfaction. Performance is also usually examined separately using the tools of fi nancial analysis (mainly ratios). What is lacking in research to date is the clear and conclusive interconnection of quality and performance and its parameters. The subject of this paper is the analysis of quality (with emphasis on product quality) and its infl uence on business performance (represented by selected fi nancial ratios). The aim of this article is to fi nd the level of product quality in a company and identify those quality factors aff ecting a company’s performance. The resulting interconnection of the parameters of quality and performance should guarantee that the infl uence (selected parameters) will be refl ected in the quality of business performance possible through the simultaneous management of quality control and infl uence on future business performance.

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