Questioning the Real Citizen-Centricity of e-Government Development: Digitalization of G2C Services in Selected CEE Countries

Authors

ŠPAČEK David CSÓTÓ Mihály URS Nicolae

Year of publication 2020
Type Article in Periodical
Magazine / Source NISPAcee Journal of Public Administration and Policy : the Network of Institutes and Schools of Public Administration in Central and Eastern Europe
MU Faculty or unit

Faculty of Economics and Administration

Citation
Keywords digitalization of core services; e-government comparisons
Description This paper presents findings of a pilot research study that focused on a selected area of e-government – digitalization of core government services to citizens (G2C) in selected Central and Eastern European (CEE) countries – namely in the Czech Republic, Hungary, and Romania. Taking into account the literature available to date, it is a first attempt of its kind, even if mainly a qualitative study. The findings clearly indicate that the level of digitalization of the administrative services for citizens is rather low. All three countries are roughly at the same level of electronic government development (with the Czech Republic slightly ahead), despite vastly different strategies and levels of centralization. This could change in the future, after the results of their respective national strategies become visible, and we are also interested in applying our method to other CEE countries, with the clear aim of refining it.
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