Pohledy na měření spokojenosti zákazníků užívajících veřejné služby

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Title in English Weivs to measurement of customer satisfaction using public services
Authors

NUNVÁŘOVÁ Svatava

Year of publication 2009
Type Article in Proceedings
Conference Veřejná ekonomika a správa 2009
MU Faculty or unit

Faculty of Economics and Administration

Citation
Field Economy
Keywords Public services quality
Description An important aspect of customers/citizens satisfaction is the question: what does the staff of the choice types of public organisations understand about the quality of provided services. The paper presents the results of the research. The objective of this paper is to identify more closely considering of the provided services staff the quality.
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