Alternative service delivery
| Authors | |
|---|---|
| Year of publication | 2018 |
| Type | Monograph |
| MU Faculty or unit | |
| Citation | |
| Description | The book consists from five core parts. The introductory chapter first highlights the challenges of alternative methods of public service management at different levels of governance and afterwards puts the theories and notions on such ASDA’s in a historical and interdisciplinary context. Three following chapters introduce three different selected forms of alternative service delivery arrangements – externalization (contracting, outsourcing, PPP, privatization, etc.) as the oldest one, E-government services and partnerships as the more recent developments. Cases studies included highlight several important issues connected with the use of modern methods of public service delivery. The last chapter summarizes main organizational factors determining results from the use of alternative service delivery arrangements and discusses if selected tools and forms deliver planned and expected outcomes – if not why? |