Does excellence matter? National quality awards and performance of Czech municipalities

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Authors

PLAČEK Michal ŠPAČEK David OCHRANA František KŘÁPEK Milan DVOŘÁKOVÁ Petra

Year of publication 2019
Type Article in Periodical
Magazine / Source The Journal of East European Management Studies
MU Faculty or unit

Faculty of Economics and Administration

Citation
Web http://dx.doi.org/10.5771/0949-6181-2019-4-589
Doi http://dx.doi.org/10.5771/0949-6181-2019-4-589
Keywords public management; performance management; municipalities; Czech public administration
Description The purpose of this study is to discuss the influence of excellence in the use of performance management and quality improvements tools on performance of Czech municipalities, and especially their cost efficiency. Municipalities' performance is analyzed using data envelopment analysis focused on inputs. A quasi-experimental design is utilized and excelling municipalities are compared with two control groups. The first is represented by municipalities that use excellence models and quality improvement tools but have not been awarded a national excellence prize; the second by municipalities which do not use them. The results do not indicate any significant difference between the three groups of municipalities. This means that the excellence in utilization of performance management and quality improvement tools does not produce performance approaching that of cost efficiency.
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