Veřejné služby z pohledu uživatele

Title in English Public services - user view


Year of publication 2014
Type Article in Proceedings
Conference XVII. mezinárodní kolokvium o regionálních vědách. Sborník příspěvků.
MU Faculty or unit

Faculty of Economics and Administration

Field Management and administrative
Keywords Public service; public service quality; Mystery shopping; local government
Description The paper presents aspects of providing of public services and their quality. The paper deals in detail with Mystery Shopping as a method of improving the quality of public services. They are identified categories that have an impact on the perception of quality of public services by using the services at the municipal office.
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